About the Author

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Karen is the author of numerous For Dummies titles including works on ACT, Outlook, Outlook Business Contact Manager and Microsoft Office Live. She is also the author of the lynda.com ACT 2010 Essential Training videos. Her company, Tech Benders, specializes in finding the best CRM solution for small to mid-sized businesses. She helps increase the bottom line through better use of software - and a better understanding of the sales and marketing process. For more information visit www.techbenders.com.

Get Your ACT Together

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